Refund policy

At Lamoraa, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Return & Exchange Eligibility

• Customers may request a return or exchange within 24 hours of receiving their order.
• The item must be unused, unworn, undamaged, and returned in its original packaging with all accessories and tags.
• Proof of purchase is required for all return or exchange requests.

Inspection Process

• Once we receive the returned item, it will undergo a quality inspection.
• If the item meets all return conditions, the refund or exchange request will be approved.
• Lamoraa reserves the right to reject any return that does not comply with our policy.

Refunds

• Approved refunds will be issued only after the returned item has been inspected and approved.
• Shipping fees are non-refundable.
• The customer is responsible for all shipping costs, including the return shipping fees.
• Refunds will be processed using the original payment method within 7–14 business days, depending on the payment provider.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

• Earrings
• Personalized or custom-made products
• Products showing signs of use or damage caused by the customer
• Clearance or final sale items

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 24 hours of delivery and provide clear photos of the item and packaging. We will review the case and provide an appropriate solution.

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